A deposit of 50% of stay will be taken 1 (one) month prior to check-in date. The balance will be taken 2 (two) weeks prior to check-in date.
No cancellation fee if reservation cancelled at least 1 (one) month prior to check-in date unless a pet fee has been charged. If so, there will be a $15 processing fee. If reservation is cancelled with more than 2 (two) weeks, but less than one month notice, the deposit will be forfeited as a cancellation fee. If reservation is cancelled with less than 2 (two) weeks notice, or for early departures, the entire reservation amount will be charged as a cancellation fee.
Due to our small size, cancellations for any reason will be charged according to the above policy. We will make every attempt to re-book any cancelled reservation. If we are able to re-book all, or part, or your cancelled reservation, we will provide you with a gift certificate equal to the amount we were able to re-book that is valid for one year from the dates of travel that were cancelled.
We allow one, small dog (30 pounds or less) only in our Smokies Cottage. There is an additional cleaning fee of $100 per stay. Only well behaved dogs please. Pet owners are responsible for any damage caused by their pet. Dogs must be leashed at all times while on our grounds or in the breezeway. Dogs must be crated when being left unattended in our cottage. Owners are required to clean up after their dog and place wastes in garbage can behind cottages. Dogs may be walked only in designated areas of property. Certified service animals are exempt from the above charge. Therapy dogs are not considered service animals and will be charged accordingly.
All dogs must be clean, up-to-date on vaccines and treated for fleas and ticks. Confirmation is required before arrival date. Barking is disruptive to other guests on the property. Please maintain a quiet environment for all our cottage guests.
Any dog, not previously authorized by Management, that is found to be staying in our Smokies Cottage will result in a $100 fee in addition to the $100 cleaning fee.
**NOTE: If booking through Booking.com, VRBO, Flipkey or other online agency, the pet fee is NOT included in their bookings and must be paid directly to us prior to your stay.**
Guests are welcome to check into our Cottages any time after 4pm.
Our standard check-out time is by 11am.
Our guests will be provided with a pre-arrival email one week prior to your scheduled arrival date. This email will contain a keyless entry door code for use during your stay. This email also provides details regarding use of this code for both unlocking and locking your Cottage front door. Please either bring a printed copy of this email or have it available for use on your smart phone.
Three night minimum stay is required for booking our extended-stay vacation rental cottages, unless otherwise indicated on our website. For reduced stay requirements, please call us at 828-564-6875 for consideration or contact our sister property, Brookside Mountain Mist Inn, for a more full-service, B&B accommodation.
Due to the small size of our property, we only accept children 12 years of age or older.
Per insurance regulations, we cannot allow any burning of candles or incense on our property at any time.
*NOTE: Your safety matters. Exterior security cameras are located in the breezeway facing out towards the parking lot and front walkway, as well as monitoring the back stairways. The camera does not look into any interior spaces.*
No smoking is allowed in either of our two Cottages. Smoking is also not allowed inside the breezeway of Cottage building. Smoking is permitted on the front porch immediately in front of each Cottage by the rocking chairs. Smoking is also allowed anywhere on the Cottage grounds. Please dispose of cigarette butts appropriately. There is a garbage can located behind the Cottage building and an ashtray between the two rocking chairs on the front porch.
We accept cash, personal check (only if received at least one month prior to arrival date), travelers checks, debit cards and the following credit cards: VISA, MasterCard, American Express and Discover.
We value your privacy and will treat your email address as if it were our own. By submitting your email address to us, you are agreeing to receive marketing emails from us. We won’t share your email information with anyone else.
We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies, web beacons, and similar technologies). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
We may also use 3rd party vendor remarketing or retargeting tracking cookies, which may include the Google AdWords, Facebook Pixel and/or Adroll Pixel cookies. The third-party vendors whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in them. As always, we respect your privacy and are not collecting any identifiable information through the use of any 3rd party remarketing system.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/, and edit or opt-out your Google Display Network ads’ preferences at https://www.google.com/ads/preferences/.
We want everyone who visits the Brookside Cottages website to feel welcome and find the experience rewarding.
To help us make the Brookside Cottages website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1.
These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Brookside Cottages website.
We’re working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving. The following information explains what we’re doing to make that happen.
We will provide a written transcript of our website upon request via email.
If you enjoyed using the Brookside Cottages website, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:
get in touch at https://www.brookside-cottages.com/contactus